Cybele Health — Privacy Policy And Terms
Effective date: 2026-03-03
Privacy Policy
We at Cybele Health, Inc. (“Cybele Health,” “we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Cybele Health website, mobile application, and related services (collectively, the “Platform”).
HIPAA & PHI
This Privacy Policy does not apply to “protected health information” (“PHI”) that we process on behalf of your healthcare provider. When we handle PHI for your Provider, we act as a Business Associate under HIPAA and comply with our agreements with your Provider. Please refer to your Provider’s Notice of Privacy Practices for how your Provider uses and discloses PHI.
We may update this Privacy Policy from time to time. The updated version becomes effective when posted. If material changes are made, we will take reasonable steps to notify you.
1. Sources of Personal Information
We collect personal information:
• Directly from you, such as when you create an account, complete forms, or contact us.
• Automatically, through cookies, pixels, SDKs, and similar technologies when you use the Platform. These information is used solely to improve our platform.
We may combine information from these sources.
2. Personal Information We Collect
Depending on how you interact with the Platform, we may collect:
• Identifiers (name, email address, mailing address of providers, phone number of providers, IP address, device identifiers).
• Demographic information (age, birthdate, gender).
• Commercial information (subscriptions, purchases, payment-related metadata processed by payment partners).
• Internet or network activity (pages viewed, app interactions, browsing history on our site, referring URLs, session replays).
• User Inputs: Text, questions, or data you provide while interacting with our AI-assisted tools.
3. How We Use Personal Information
We use personal information to:
Provide, operate, maintain, and secure the Platform.
Create and manage your account and communicate with you (service, security, and transactional messages).
Deliver AI Features: To process your requests and generate responses using artificial intelligence.
Quality Assurance: To review AI-generated responses for safety and accuracy (Human-in-the-Loop).
Data Minimization: We strive to de-identify or redact sensitive personal identifiers before processing data through third-party AI models where feasible.
Deliver features, including AI-assisted tools, and personalize your experience.
Analyze usage and improve the Platform, including model training and analytics in non-PHI contexts.
Process payments.
Detect, investigate, and prevent fraud, security incidents, and misuse.
Comply with legal obligations and respond to lawful requests.
Send marketing communications (you may opt out anytime).
Support research and product development (subject to law and required consents).
Enforce our Terms of Use and protect our rights and those of users.
Fulfill any purpose disclosed at collection or with your consent.
4. How We Share Personal Information
We may share personal information with:
Providers: To support your care and use of non-PHI features. (PHI is governed by HIPAA and your Provider’s policies.)
Service Providers: Hosting, cloud storage, analytics, customer support, payment processing, and similar functions. Service Providers are contractually required to protect your information.
Service Providers & Sub-processors: This includes hosting, analytics, and Artificial Intelligence (AI) model providers (such as OpenAI).
Important Disclosure on AI Processing: We utilize third-party AI APIs (including OpenAI) to power our chatbot features.
No Training: Under our enterprise agreements, data sent to these providers via API is not used to train their foundation models.
Retention: These providers may retain data for up to 30 days solely for abuse and misuse monitoring, after which it is deleted.
Compliance: We maintain Business Associate Agreements (BAAs) with our AI providers to ensure the protection of health-related data.
We do not sell PHI or share PHI for cross-context behavioral advertising.
5. Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to help protect personal information. No system is 100% secure.
We retain information as long as necessary for operational, legal, and security purposes, including:
• Providing services
• Maintaining business records
• Complying with law
• Resolving disputes
• Enforcing agreements
6. Your Choices
• Update account information: Email contact@cybelehealth.com.
• Marketing: You may unsubscribe using the link in marketing emails.
• Account deletion: Contact your Provider and email contact@cybelehealth.com.
We may retain certain information for legal or business purposes (e.g., backups).
7. Children’s Privacy
The Platform is intended for individuals 16 years and older.
We do not knowingly collect information from children under 16.
If you believe a child has provided information, contact us and we will take appropriate steps.
8. International Users
The Platform is intended for use in the United States.
If you access it from outside the U.S., you do so at your own risk and are responsible for complying with local laws.
9. California Privacy Disclosures (AB 3030 Compliance)
California residents may opt out of sharing personal information with third parties for their direct marketing by emailing contact@cybelehealth.com with “Shine the Light” in the subject line. In accordance with California law, Cybele Health discloses that:
Interactive chat features on this platform are powered by Artificial Intelligence.
AI-generated content is intended to assist but is not a substitute for professional clinical judgment.
You have the right to request information on how to contact a human representative of your Provider if you prefer not to interact with the AI.
• California Department of Consumer Affairs:
Consumer Information Division
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
(800) 952-5210
dca@dca.ca.gov
10. Changes & Contact
We may revise this Privacy Policy from time to time. The “Effective date” above indicates the latest version.
Questions or concerns?
Email contact@cybelehealth.com
Cybele Health — Terms of Use
Effective date: 2026-03-03
EMERGENCY NOTICE
Cybele Health is not for emergencies.
If you are experiencing a physical or mental health emergency, are thinking about suicide, considering harm to yourself or others, or believe that you or someone else is in immediate danger, call 9-1-1 or 9-8-8 (Suicide & Crisis Lifeline) or seek in-person care immediately.
These Terms of Use (“Terms”) are a contract between you and Cybele Health, Inc. (“Cybele Health,” “we,” “us,” or “our”). Cybele Health operates the Cybele Health website, platform, and mobile application (the “Platform”). The Platform is licensed to clinical organizations and the individual clinicians working under or affiliated with such organizations (“Providers”). These Terms govern your use of the Platform.
By clicking “I accept,” “I agree,” or similar, or by accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
MANDATORY ARBITRATION NOTICE & CLASS ACTION WAIVER
Section 11 requires binding, individual arbitration to resolve disputes and waives jury trials and class actions, with limited exceptions.
WARRANTY DISCLAIMERS & LIABILITY LIMITATIONS
Important limitations are included in Section 10.
1. General Provisions
Not a healthcare provider
Cybele Health does not provide medical, psychological, or other healthcare services.
Cybele Health provides technology that facilitates interactions between you and Providers and enables exercises or activities recommended by your Provider.
You understand that you are not entering into a provider–patient relationship with Cybele Health. All medical decisions rest solely with you and your Provider.
AI Output: The Platform uses Large Language Models (LLMs) to generate responses. These outputs are generated by machine learning, may occasionally be inaccurate or biased, and strictly do not constitute medical advice, diagnosis, or treatment.
Human Oversight: AI tools are intended to facilitate communication with your human Provider. Do not make medical decisions based on AI-generated content without consulting your Provider.
No Doctor-Patient Relationship: Your use of the Platform does not create a doctor-patient relationship with Cybele Health.
No diagnosis or official documentation
Except for information you receive directly from your Provider, content on the Platform is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Do not rely on the Platform for court-ordered therapy, official documentation, or medical clearance.
Availability; U.S. use only
The Platform is intended for users in the United States. If you access it from outside the U.S., you do so at your own risk and must comply with local laws.
AI Features & Acceptable Use
When using our AI features, you agree:
You will not use the AI to generate content that is harassing, harmful, or violates medical ethics.
You will not attempt to "jailbreak," reverse-engineer, or bypass the safety filters of the AI models.
You acknowledge that while we use enterprise-grade security, AI-generated outputs should always be verified by a qualified professional.
Eligibility
Eligibility may be determined by your Provider. You must notify your Provider of any changes affecting eligibility and comply with these Terms and applicable laws.
Privacy
Please review our Privacy Policy to understand how we handle personal information:
https://www.cybelehealth.com/privacy-policy
Support
For support, contact contact@cybelehealth.com. By requesting support, you authorize Cybele Health to access your User Account as necessary to assist you.
Changes to the Platform and Terms
We may update, modify, or discontinue the Platform at any time. Updated Terms will be posted on the Platform. Continued use constitutes acceptance.
2. Registration & User Accounts
To access certain features, you must create a User Account and provide accurate registration information.
You must keep your login credentials confidential and notify us promptly at contact@cybelehealth.com if you suspect unauthorized use.
We may suspend or terminate accounts for any reason, including inaccurate information or suspected misuse.
3. Ownership; License; User Information; Feedback
Ownership
Cybele Health owns the Platform and all related content, features, and intellectual property.
License
We grant you a personal, limited, non-exclusive, revocable, non-transferable, non-sublicensable license to use the Platform for personal, non-commercial purposes.
User Information
You may upload or submit content (“User Information”). Where permitted by law, you grant Cybele Health and Providers a license to use User Information to operate and improve the Platform consistent with the Privacy Policy.
You represent that you have the rights to provide such information. We may remove User Information at our discretion.
Feedback
If you submit suggestions or ideas, you grant Cybele Health a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or attribution.
4. Acceptable Use
You agree not to:
• Violate laws or these Terms
• Copy, distribute, reverse-engineer, or create derivative works of the Platform
• Use scraping tools, bots, or automated systems without permission
• Interfere with security or Platform operations
• Upload viruses or malicious code
• Impersonate others
• Use the Platform to build or benchmark competing products
• Commercialize the Platform without authorization
• Encourage or assist others to violate these Terms
We may monitor usage and enforce these Terms, including suspension or termination.
5. Equipment, Security & Access
You are responsible for maintaining devices, software, and Internet access required to use the Platform.
Using the mobile app on a rooted or jailbroken device is a material breach of these Terms.
6. Communications & E-Signatures
By creating an account, you consent to receiving communications from us (emails, platform messages, texts if applicable). Data or messaging rates may apply.
Electronic communications satisfy legal requirements. Clicking buttons such as “Accept” constitutes your electronic signature.
You may manage marketing email preferences, but essential service messages cannot be opted out of.
7. Third-Party Content & Services
The Platform may link to third-party content or services. We do not control or endorse them and are not responsible for their practices. You may be subject to additional third-party terms.
8. Termination
We may suspend or terminate your access at any time, with or without notice.
You may request account closure through your Provider and by stopping use of the Platform.
Sections that reasonably should survive termination (e.g., ownership, indemnity, limitations) will continue to apply.
9. Indemnification
You agree to indemnify and hold harmless Cybele Health, its affiliates, Providers, and personnel from any claims or losses arising from:
• Your use of the Platform
• Your User Information
• Your violation of the law or these Terms
• Unauthorized or improper access to your account
We may assume the defense at your expense.
10. Disclaimers & Limitation of Liability
No warranties
The Platform is provided “AS IS” and “AS AVAILABLE.”
We disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and security.
We do not guarantee uninterrupted or error-free service.
Limitation of liability
To the maximum extent permitted by law:
• Cybele Health is not liable for indirect, special, incidental, consequential, exemplary, or punitive damages.
• Our total liability is limited to the amount you paid to Cybele Health in the previous six months.
Some jurisdictions may not allow certain limitations; those limitations may not apply to you.
To the maximum extent permitted by law, Cybele Health is not liable for any damages arising from your reliance on AI-generated content or for any "hallucinations" (plausible-sounding but incorrect information) produced by the LLM.
11. Dispute Resolution; Arbitration; Class Waiver
Before filing a claim, email contact@cybelehealth.com with a description of the dispute. If unresolved after 30 days, disputes must be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under the Consumer Arbitration Rules.
The Federal Arbitration Act (FAA) governs this section.
Forum
Arbitration may occur:
• By video
• Based on written submissions (for claims ≤ $10,000)
• At a location reasonably convenient for you (within 100 miles)
Small-claims court actions are permitted.
Either party may seek injunctive relief in court for intellectual-property issues.
Opt-out
You may opt out of arbitration by emailing contact@cybelehealth.com within 30 days of first accepting these Terms or first using the Platform.
Class Action Waiver
YOU AND CYBELE HEALTH MAY ONLY BRING CLAIMS INDIVIDUALLY — NOT AS PART OF A CLASS OR REPRESENTATIVE ACTION.
The arbitrator may award individual relief but may not consolidate claims or preside over class proceedings.
12. Miscellaneous
Governing Law & Venue
These Terms are governed by the laws of California, and arbitration is governed by the FAA.
Subject to the arbitration clause, courts in Santa Clara County, California have exclusive jurisdiction.
Notices
We may send notices to the email associated with your account or via the Platform.
You must keep your email current.
Legal notices to Cybele Health may be sent to contact@cybelehealth.com.
California Users
California residents may contact:
California Department of Consumer Affairs
Consumer Information Division
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
(800) 952-5210
dca@dca.ca.gov
Where permitted, you waive California Civil Code §1542.
Apple/Google Terms
If you download our app from the Apple App Store or Google Play, you also agree to their terms.
If there is a conflict, these Terms govern the relationship between you and Cybele Health.
Assignment
You may not assign these Terms without our written consent. We may assign them.
Severability; Waiver; Entire Agreement
If any part of these Terms is unenforceable, the rest remains in effect.
Failure to enforce a provision is not a waiver.
These Terms constitute the entire agreement between you and Cybele Health regarding the Platform.
Contact
For questions, contact contact@cybelehealth.com.